A Customer Relationship Manager (CRM) is the essential tool for any organization to have. Utilized by trade associations, government agencies, and private firms no other information system is as important to the orchestration, documentation, and administration of business as a CRM. These platforms routinely support Federal Program Registries, Membership Databases, and business management tools. Additionally, they can also provide Content Management Systems (CMS) to enabling document management and publishing solutions .

The Problem: Most CRMs are are prohibitive by costing $100,000 to over a million dollars for custom software to be developed, tested, and deployed. Additionally they commit future resources to licensing, upgrades, and patches. Locking your organization into a proprietary software program extremely limits the versatility and extensibility of your CRM.

The Solution: There are many advantages to using a Commercially Off the Shelf (COTS) product, specifically Windows SharePoint Services is FREE, widely supported and easily configured. Milburn Consulting has developed a modular-based CRM toolkit that provides all the core functionally of million dollar software programs that can be configured and customized to meet any and all business needs.

Your CRM can be deployed openly across intranets, extranets, and the World Wide Web in a variety of deployment options. In addition to full database functionality, organizations can take advantage of the rich collaborative tool set and utilize the product as an intranet for team sites, or as a platform to built other websites.